Warranty Policy

In the unlikely event that you experience an issue with your purchase, you should:

  1. Speak to the retailer from whom you made your purchase. Many 'faults' can be rectified with help and guidance.
  2. If your retailer cannot resolve your issue, then you can seek support from our UK Service Centre. To make use of this service, please complete the below form. Our team will contact you with the required steps within two business days (usually much faster).

 

Nokta Warranty Policy

1. Nokta Detectors warrants to the end-user customer that Nokta products will be free from defects in material and workmanship for the periods specified in paragraph 2

2. Nokta Detectors warranty periods are as follows:
a. Electronic system boxes, search coils, Nokta branded Bluetooth Headphones, shafts and handles are under warranty for a period of 3 years for Simplex New Generation, The Legend & Score series metal detectors and 2 years for all other models starting from the date of purchase.
b. Nokta Green Edition Headphones and Nokta Wired Headphones are under warranty for a period of 2 years and Nokta Waterproof Headphones are under warranty for a period of 1 year from the date of purchase.
c. All Nokta branded lithium batteries and accessories not listed in paragraph “2 a” are under warranty for a period of 6 months from the date of purchase.

3. Third-party accessories and AA/AAA batteries are not covered under this warranty.

4. Nokta Detectors limited warranty covers only those defects that arise as a result of normal use of the product in accordance with Nokta Detectors’ printed instructions and does not cover any other problems, including those that arise as a result of:
a. accident, misuse, negligent act or improper maintenance,
b. software, media, parts or supplies not provided or supported by Nokta Detectors,
c. operation outside the product’s specifications, printed instructions and technical manual,
d. unauthorized modification, alteration or service by the purchaser or a third party.

5. This warranty will be void if:
a. the serial number is removed or altered,
b. the device and / or its parts & accessories- unless specified as waterproof- are exposed to extreme hot, cold or humid conditions or are soaked in water.

6. Neither Nokta Detectors nor its third party suppliers makes any other warranty or condition of any kind, whether express or implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

7. In no event shall Nokta Detectors be liable for direct, indirect, special, incidental or consequential damages, loss or expenses including but not limited to damages, loss or expenses as a result of a failure in the operation or performance of the equipment sold, repaired or serviced.

8. The customer must return any defective component to Nokta Detectors or to one of its authorized dealers with freight prepaid.


9. If Nokta Detectors receives, during the applicable warranty period, notice of a defect in any product which is covered by Nokta Detectors warranty, Nokta Detectors shall either repair or replace the product, at its sole discretion.